I cancelled my subscription and was expecting a refund but you have still charged me and no refund

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Owen N.
Owen N. Posts: 1 ✭✭
in About my account
I cancelled my subscription and was expecting a refund but you have still charged me and no refund

Answers

  • sokarina
    sokarina Posts: 170 ✭✭
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    Contact support for them to clear it with you.
  • Victoria C. #24523
    Victoria C. #24523 Posts: 367 ✭✭
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    Never had any problems with Fizz charging money. Once cancelled an account of a relative - no problems either. Not sure what answer you are looking for on this community though :O
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
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    Contact the fizz support
  • Jambonneau
    Jambonneau Posts: 148 ✭✭
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    Hi Owen,
    Contact support for that problem,
    Regards
  • erica R.
    erica R. Posts: 2 ✭✭
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    contact fizz from 8am to 9pm
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Owen,
    We are Fizz users like you.
    Please, contact the Fizz customer service by chat (from 8h00 to 21h00) about your question to get a refund.
    First, connect you to your Fizz account.
    Click:
    https://fizz.ca/en/faq/what-size-box-do-i-need
    Click on the green chat bubble when you see it down to the right of the page.
  • Whizz
    Whizz Posts: 19,106 admin
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    Hi Owen,
    I see that you had previously reached us in private and a colleague of mine had provided you with the unsubscription steps. Since you hadn't cancelled your Home Internet plan, it remained active and a new payment cycle started. You've reached us again a couple of hours ago via live chat and another colleague has offered you the steps to cancel your plan and the necessary FAQ link. You've already done that and your plan will be fully cancelled at the end of this day. As soon as you'll return the modem to us and once we'll have the confirmation that it has been received, you'll get an automated pro-rated refund issued by the system that will be visible on your bank statement in several days.
    If you need further assistance, feel free to get back to us. Here are the contact links:
    https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca
    twitter.com/fizz_ca
    Have a good day!
    Radu
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