Moving my service?

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Audrey-Anne P. #25440
Audrey-Anne P. #25440 Posts: 2 ✭✭
in Internet
I am moving to a duplex. When I want to move my service to my new address (41) it says that my door number is not available but when I type in the other door number (39) it shows that I can subscribe, both are in the same building and my appartement has been empty for over a month now. How can I subscribe with my personal address (41)?

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  • Audrey-Anne P. #25440
    Audrey-Anne P. #25440 Posts: 2 ✭✭
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    Yes I did, thank you very much. I could not find the place where to contact them at first.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Audrey*Anne,
    You must contact the Fizz customer service by chat.
    This service is available from 8h00 to 21h00, each day:
    First, connect you to your Fizz account.
    click:
    https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
    Wait a few seconds until you see the green chat bubble down to the right of the page and click on it.
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
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    I can’t help you I don’t know how to do it
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Audrey-Anne! Thanks for your fantastic question.
    Simply contact a fizz rep to have service at your address.
    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
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