Moving my service?

Audrey-Anne P. #25440

I am moving to a duplex. When I want to move my service to my new address (41) it says that my door number is not available but when I type in the other door number (39) it shows that I can subscribe, both are in the same building and my appartement has been empty for over a month now. How can I subscribe with my personal address (41)?

Mike

Try to contact the support to see with them

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Olivier R. #3666

Hello,. Please contact support

Audrey-Anne P. #25440

Yes I did, thank you very much. I could not find the place where to contact them at first.

Stanley M.

Hi contact support they'll help you out with this.

MichelP

Audrey*Anne,
You must contact the Fizz customer service by chat.
This service is available from 8h00 to 21h00, each day:
First, connect you to your Fizz account.
click:
https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
Wait a few seconds until you see the green chat bubble down to the right of the page and click on it.

sokarina

Support should be able to fix this must be the way the adress is located in the system.

Alexandre P. 40143

I can’t help you I don’t know how to do it

SuperFizzeur

Hi Audrey-Anne! Thanks for your fantastic question.
Simply contact a fizz rep to have service at your address.
It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer!