Is it possible to make a request about my modem delivery?

I want to give my phone number to the delivery man, so he can call me when he come at my new apartment, is it possible?
Thank you

Answers

  • Mike
    Mike Posts: 20,637 ✭✭
    You can ask the support to add it to your file, however, it is at the technician discretion to call you

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Fizzy
    Fizzy Posts: 10,815 ✭✭
    Hi Cassandra,

    You can chat with Fizz support regarding your request.
    It is the technician who will bring your modem on the installation date.
    See point 2: https://fizz.ca/en/internet/how-it-works

    More info here regarding service during the on-going pandemic: https://fizz.ca/en/covid-19
  • Anne-laure F.
    Anne-laure F. Posts: 584 ✭✭
    I suggest you contact Fizz directly to get it resolved.
    -----
    HOW TO CONTACT FIZZ by Chat:
    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    Our business hours.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
    -----
    HOW TO CONTACT FIZZ on Facebook:
    Leave a message on Facebook.
    If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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    Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
    Have a great day ! :)
  • MichelP
    MichelP Posts: 8,733 ✭✭
    Cassandra,
    Try to contact the Fizz customer service by chat from 8h00 to 21h00, each day.
    First connect you to your Fizz account.
    Then, click:
    https://fizz.ca/fr/faq/comment-me-desabonner-de-internet-residentiel-fizz
    click on the green bubble chat down to the right of the page.
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
    Try to chat with fizz
  • SuperFizzeur
    SuperFizzeur Posts: 3,773 ✭✭
    Hi Cassandra! Thanks for your fantastic question.
    Yes it's possible, just ask a rep and he will add notes to the order so the technician will see it in your folder.
    In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.
    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
  • sokarina
    sokarina Posts: 170 ✭✭
    Hi Cassandra, try contacting the support from 8h to 21h they might be able to put it in your file.
This discussion has been closed.