Is it possible to make a request about my modem delivery?

I want to give my phone number to the delivery man, so he can call me when he come at my new apartment, is it possible?
Thank you

Answers

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 18,411
    You can ask the support to add it to your file, however, it is at the technician discretion to call you

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Fizzy
    Fizzy * 5 Go + 2 Go données avec 25$ code référence => 66KGA <= $25 Referral code with 5 GB + 2 GB data *Posts: 6,891
    Hi Cassandra,

    You can chat with Fizz support regarding your request.
    It is the technician who will bring your modem on the installation date.
    See point 2: https://fizz.ca/en/internet/how-it-works

    More info here regarding service during the on-going pandemic: https://fizz.ca/en/covid-19
  • I suggest you contact Fizz directly to get it resolved.
    -----
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    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    Our business hours.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,645
    Cassandra,
    Try to contact the Fizz customer service by chat from 8h00 to 21h00, each day.
    First connect you to your Fizz account.
    Then, click:
    https://fizz.ca/fr/faq/comment-me-desabonner-de-internet-residentiel-fizz
    click on the green bubble chat down to the right of the page.
  • Try to chat with fizz
  • EdmTrance
    EdmTrance Posts: 2,788
    Hi Cassandra! Thanks for your fantastic question.
    Yes it's possible, just ask a rep and he will add notes to the order so the technician will see it in your folder.
    In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.
    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
  • sokarina
    sokarina Posts: 170
    Hi Cassandra, try contacting the support from 8h to 21h they might be able to put it in your file.
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