Is it possible to make a request about my modem delivery?

I want to give my phone number to the delivery man, so he can call me when he come at my new apartment, is it possible?
Thank you


  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,165
    You can ask the support to add it to your file, however, it is at the technician discretion to call you

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at
    2- Click on this link:
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Fizzy
    Fizzy * 1Go de ma part + 50$ code référence Fizz => 66KGA <= $50 Fizz Referral code + 1GB data from me *Posts: 7,124
    Hi Cassandra,

    You can chat with Fizz support regarding your request.
    It is the technician who will bring your modem on the installation date.
    See point 2:

    More info here regarding service during the on-going pandemic:
  • I suggest you contact Fizz directly to get it resolved.
    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    Our business hours.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
    HOW TO CONTACT FIZZ on Facebook:
    Leave a message on Facebook.
    If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
    Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
    Have a great day ! :)
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,720
    Try to contact the Fizz customer service by chat from 8h00 to 21h00, each day.
    First connect you to your Fizz account.
    Then, click:
    click on the green bubble chat down to the right of the page.
  • Try to chat with fizz
  • EdmTrance
    EdmTrance Posts: 2,845
    Hi Cassandra! Thanks for your fantastic question.
    Yes it's possible, just ask a rep and he will add notes to the order so the technician will see it in your folder.
    In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.
    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
  • sokarina
    sokarina Posts: 170
    Hi Cassandra, try contacting the support from 8h to 21h they might be able to put it in your file.
This discussion has been closed.