Home Internet change the next day?

The P.
The P. Posts: 4 ✭✭
in Internet
It is advertised that the Internet speed is applied the next day, but I upgraded my service from 60Mbps to 120Mbps two days ago and I still don't see the change. Is the next day change really happening in some cases? How long could it take really?

Answers

  • KingKong
    KingKong Posts: 464 ✭✭
    Hi The, The change is supposed to be applied instantly. I suggest you try to contact the customer Service either on Facebook messenger (https://facebook.com/fizzca.) or Fizz Website by oppening this link https://fizz.ca/fr/faq/comment-modifier-mes-renseignements-personnels and simply scroll down until you see the Green Bubble, Click on it to start your Chat session with the customer service. Good Luck, they will be able to help you ! ! :)
  • The P.
    The P. Posts: 4 ✭✭
    Thank you, Anthony!
    I never get to see the chat bubble so I'll go on Fb.
  • KingKong
    KingKong Posts: 464 ✭✭
    A pleasure, try it this new link that I updated.. it should be working fine just scroll down.
    https://fizz.ca/fr/faq/comment-modifier-mes-renseignements-personnels
    Otherwise Facebook messenger is a good option. Have a nice day.
    Don't hesite To choose my answer has the best to help me out reach level 5 !! :)
  • Whizz
    Whizz Posts: 23,193 admin
    Hello The,
    I have checked your account and I can see you've contacted our support department and they've managed to assist you with this inconvenience.
    If the situation persists, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.
    Have a nice day!
    Nicolae Bogdan
  • Jean B. 15359
    Jean B. 15359 Posts: 253 ✭✭
    @The : let us know when your problem will be fixed by clicking on the green button “Choose this answer as the best” otherwise tell us more of your situation so we can help. :)
  • MichelP
    MichelP Posts: 8,731 ✭✭
    The change of your internet plan will be only effective at the renewal of your billing cycle.
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