No service after the pan has been activated?

Ken L. #23489
Ken L. #23489 Posts: 9 ✭✭
in My Mobile
Yesterday my plan had finally been activated, and once I reinserted and restarted my phone then it shows no service on it and idk what is happening?

Answers

  • Mike
    Mike Posts: 21,581 ✭✭
    Did You check the phone compatibility?
    Is your phone unlocled?
    What is the message that you have?

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-unlock-my-mobile-phone
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Ken L. #23489
    Ken L. #23489 Posts: 9 ✭✭
    What is the phone compatibility and phone unlocked?
  • Mike
    Mike Posts: 21,581 ✭✭
    Here the link for the guides
    https://fizz.ca/en/faq/compatible-devices

    Is your phone for the Canadian market?
    Can you tell use the model and version

    https://fizz.ca/en/faq/how-do-i-unlock-my-mobile-phone
  • J D. #792
    J D. #792 Posts: 316 ✭✭
    normally after 24hrs it show be activated and you should get a confirmation from text message. If not I suggest to chat with support or open a support ticket.
  • Sylvieb
    Sylvieb Posts: 1,655 ✭✭
    hello Ken,
    i hope your problem is solved. Can you please choose your best answer to close this blog.
    Thank you and have a good evening.
  • Whizz
    Whizz Posts: 23,101 admin
    Hello Ken,
    I have checked and I see that you've contacted us on Live chat already. One of my colleague already updated the ticket with this information.
    Rest assured because our technical team will provide a solution as soon as possible. Once they will have an update, we will notify you via the email address associated with your Fizz account.
    Thank you, have a great day!
    Adelina
This discussion has been closed.

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