No service after the pan has been activated?

Ken L. #23489

Yesterday my plan had finally been activated, and once I reinserted and restarted my phone then it shows no service on it and idk what is happening?

Mike

Did You check the phone compatibility?
Is your phone unlocled?
What is the message that you have?

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-unlock-my-mobile-phone
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Ken L. #23489

What is the phone compatibility and phone unlocked?

Mike

Here the link for the guides
https://fizz.ca/en/faq/compatible-devices

Is your phone for the Canadian market?
Can you tell use the model and version

https://fizz.ca/en/faq/how-do-i-unlock-my-mobile-phone

J D. #792

normally after 24hrs it show be activated and you should get a confirmation from text message. If not I suggest to chat with support or open a support ticket.

Sylvieb

hello Ken,
i hope your problem is solved. Can you please choose your best answer to close this blog.
Thank you and have a good evening.

Whizz

Hello Ken,
I have checked and I see that you've contacted us on Live chat already. One of my colleague already updated the ticket with this information.
Rest assured because our technical team will provide a solution as soon as possible. Once they will have an update, we will notify you via the email address associated with your Fizz account.
Thank you, have a great day!
Adelina