Why have I been charged?

Is it normal that I have been charged for my internet even though it is not activated yet? I am supposed to activate it at the end of the month


  • RodriR26
    RodriR26 Posts: 1,249
    Yes it’s normal, Fizz offers prepaid services prepaid from your credit card
  • EdmTrance
    EdmTrance Posts: 2,856
    Hi Olivier! Thanks for your question!
    Yes, this is normal. Fizz is a prepaid service, so the company charge the first month on the subscription date. But your normal billing cycle will start when the technician will give you the modem and assure internet works.
    It's been a pleasure to assist you today! Have a great day! :)
    Don't hesitate to mark my answer as the best! :)
    If you have still any further questions, don't hesitate to ask.
  • EdmTrance
    EdmTrance Posts: 2,856
    Hi Olivier!
    Your billing issues is resolved? :)
  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,167
    @Mathieu 5 mins after the previous post :')
  • RodriR26
    RodriR26 Posts: 1,249
    "It’s good to take advantage of the break to come and collect easy points." It seems to me.
    Many of us are working on multiple screens (real work and Community), to troubleshoot customers as quickly as possible.
  • Thank you, that answers my question!
  • EdmTrance
    EdmTrance Posts: 2,856
    You can close the topic by choosing the best answer :)
  • Arshia
    Arshia Posts: 3
    the first month , you will be charged the moment you apply for the internet but after that , the payment needs to be done at every billing cycle.
This discussion has been closed.