Why have I been charged?

Olivier L. 55071

Is it normal that I have been charged for my internet even though it is not activated yet? I am supposed to activate it at the end of the month

Mike

Yes it is normal
Your first monthly payment will be charged to your credit card when you subscribe. Your payment cycle, however, will start with the delivery of your Fizz Wi-Fi modem. This means the amounts of your next monthly payments will be automatically charged to your credit card each month, 24 hours before the date on which you received your Fizz Wi-Fi modem.

source: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet

RodriR26

Hi,
Yes it’s normal, Fizz offers prepaid services prepaid from your credit card

MichelP

Olivier,
It's normal. Fizz offers pre-paid plan,
However, be sure that your plan will begin when the technician will bring your modem ans check your connection.
Your internet billing cycle will begin at this time.

Allison W.

Yes, it is normal. If you put in a referral code when you signed up, it is also normal that you don't get notice of the referral until your service is installed and activated. (that was a recent surprise to me)

SuperFizzeur

Hi Olivier! Thanks for your question!
Yes, this is normal. Fizz is a prepaid service, so the company charge the first month on the subscription date. But your normal billing cycle will start when the technician will give you the modem and assure internet works.
It's been a pleasure to assist you today! Have a great day!
Don't hesitate to mark my answer as the best!
If you have still any further questions, don't hesitate to ask.

SuperFizzeur

Hi Olivier!
Your billing issues is resolved?

Mike

@Mathieu 5 mins after the previous post :')

RodriR26

"It’s good to take advantage of the break to come and collect easy points." It seems to me.
Many of us are working on multiple screens (real work and Community), to troubleshoot customers as quickly as possible.

Olivier L. 55071

Thank you, that answers my question!

SuperFizzeur

@Olivier.
You can close the topic by choosing the best answer

Arshia

the first month , you will be charged the moment you apply for the internet but after that , the payment needs to be done at every billing cycle.