Not receiving calls and can't send/receive texts?
mike B. #23839
Posts: 12 ✭✭
in My Mobile
Chose answered by mistake.
Can make calls, but some calls I cannot receive. Cannot send or receive any texts or pictures. worried that I am missing calls/texts that I am unaware of
Reset my phone, have a blackberry key2
Can make calls, but some calls I cannot receive. Cannot send or receive any texts or pictures. worried that I am missing calls/texts that I am unaware of
Reset my phone, have a blackberry key2
19
Answers
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Hello mike,
I apologize for this unpleasant situation you've experienced.
I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to your situation.
If the situation persists or you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.
Have a nice day!
Nicolae Bogdan9 -
Hi Mike!
Like Whizz (Nicolae Bogdan) say, you have contacted fizz support.
I can't help here.
In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!
Make me a followup on the situation if Fizz support team resolved your problem.
It's been a pleasure to assist you today! Have a great day!
Don't hesitate to mark my answer as the best! 8 -
**FOLLOW UP**
Can send and receive texts, and make calls, but now not able to receive any incoming calls....8 -
Hi Mike,
Glad to hear your phone is working better.
Are you a new customer and did you port your number over from another provider? If yes, it can take a few hours for the port request to complete. If your port request was made more than 4 hours ago, you should contact Fizz support.
Otherwise try restarting your phone.8 -
I did port from BELL this morning. Everything works fine except incoming calls from certain numbers. Some numbers work, others dont. The chat services are closed and I'm missing potential calls7
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Mike,
You may need to chat with Fizz support in the morning.
In the meantime, you can try restarting your phone. If you are still missing calls, you can try using your Bell SIM card to receive your calls, but I suspect your Bell service has already been stopped.7 -
Hi Mike!
Just a follow-up, you got the same problem?4 -
Mike, it seems that your transfer was not propagated completely.
Is it ok now?5 -
Still have the same problem, it's been already 2 days, they said they opened a ticket but nothing yet. Missing work calls...4
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Hi Mike!
I suggest you to send a message on Messenger , you can talk to a superior here. Have a nice day4 -
Will send a ticket. What do I need to include, just my number?4
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***update**
Still not able to receive calls and ticket@fizz ca is saying it no longer takes emails and my issue won't be answered...4 -
@mike The last step you can do is to try to contact fizz by facebook or ask for a refund.
I think it is the a fizz system fault. We can't help here. I've done my best to help you.
Have a nice day. 4 -
**day3**
Still no update or email regarding my issue. 3 days without incoming calls for a business, really regretting swapping 2 lines for Fizz4 -
Hello mike,
I am truly sorry for the unpleasant experience.
Regarding your ticket to our technical team I have verified it, but did not receive from their end and I placed a second request for updates on it in order to have the ticket solved in a quicker time- frame. Once the ticket will be solved, we will inform you by e-mail as quickly as possible.
Thank you for your understanding.
Have a good day.
Catalin5
This discussion has been closed.