Not receiving calls and can't send/receive texts?

mike B. #23839
mike B. #23839 Posts: 12 ✭✭
Chose answered by mistake.
Can make calls, but some calls I cannot receive. Cannot send or receive any texts or pictures. worried that I am missing calls/texts that I am unaware of
Reset my phone, have a blackberry key2

Answers

  • SuperFizzeur
    SuperFizzeur Posts: 3,773 ✭✭
    Hi Mike!
    Just a follow-up, you got the same problem?
  • mike B. #23839
    mike B. #23839 Posts: 12 ✭✭
    Still have the same problem, it's been already 2 days, they said they opened a ticket but nothing yet. Missing work calls...
  • SuperFizzeur
    SuperFizzeur Posts: 3,773 ✭✭
    Hi Mike!
    I suggest you to send a message on Messenger , you can talk to a superior here. Have a nice day
  • mike B. #23839
    mike B. #23839 Posts: 12 ✭✭
    Will send a ticket. What do I need to include, just my number?
  • mike B. #23839
    mike B. #23839 Posts: 12 ✭✭
    ***update**
    Still not able to receive calls and ticket@fizz ca is saying it no longer takes emails and my issue won't be answered...
  • SuperFizzeur
    SuperFizzeur Posts: 3,773 ✭✭
    @mike The last step you can do is to try to contact fizz by facebook or ask for a refund.
    I think it is the a fizz system fault. We can't help here. I've done my best to help you.
    Have a nice day. :)
  • mike B. #23839
    mike B. #23839 Posts: 12 ✭✭
    **day3**
    Still no update or email regarding my issue. 3 days without incoming calls for a business, really regretting swapping 2 lines for Fizz
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