Modem: only one light on & no connection?
Answers
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Hi Scott,
Make sure the coaxial cable is tightly screwed in and try unplugging your modem for 5 minutes.
If problem persists, you should chat with Fizz customer service:
https://fizz.ca/en/contact-us
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
To get the green chat bubble, you need to open a help page like this one: https://fizz.ca/en/internet/how-it-works6 -
Scott,
Does your modem is well connected to the coaxial câble?
It is not normal.
Please, ask for help...
Contact the fizz support by chat from 8h00 to 21h00.
To chat:
First, connect you to your Fizz account.
Then,, types this adress:
https://fizz.ca/en/solutions
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.5 -
Hello Scott,
I really apologize for this unpleasant situation you've encountered.
I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to your situation.
If the situation persists or you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/solutions
Cheers!
Nicolae Bogdan4 -
Hi,
@ light ON = Fizz modem is connected to Fizz Network it's offline.
Ask for support online by chat , this service is available from 8h00 to 21h00, each day.
Fiirst, connect you to your Fizz account.
Then, type:
https://fizz.ca/en/faq/none-my-devices-can-access-interne...
Wait a few seconds until you see the green bubble chat down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.3 -
Hi Scott! I think your fizz modem is broken, or an outage in your area!
In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!
It's been a pleasure to assist you today! Have a great day!
Don't hesitate to mark my answer as the best! 3 -
Hi Scott!
Make me a follow. Your problem is resolved?2
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