Modem: only one light on & no connection?

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Scott W.
Scott W. Posts: 1 ✭✭
The modem has only the top button with a green light. No wifi. Restarting, resetting, unplugged/replugging, power off/on - all does not work to fix issue. Please help.

Answers

  • Whizz
    Whizz Posts: 20,121 admin
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    Hello Scott,
    I really apologize for this unpleasant situation you've encountered.
    I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to your situation.
    If the situation persists or you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/solutions
    Cheers!
    Nicolae Bogdan
  • Logan2020
    Logan2020 Posts: 1,530 ✭✭
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    Hi,
    @ light ON = Fizz modem is connected to Fizz Network it's offline.
    Ask for support online by chat , this service is available from 8h00 to 21h00, each day.
    Fiirst, connect you to your Fizz account.
    Then, type:
    https://fizz.ca/en/faq/none-my-devices-can-access-interne...
    Wait a few seconds until you see the green bubble chat down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Scott! I think your fizz modem is broken, or an outage in your area!
    In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!
    It's been a pleasure to assist you today! Have a great day! :)
    Don't hesitate to mark my answer as the best! :)
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Scott!
    Make me a follow. Your problem is resolved?
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