I have no internet in the Saint Lambert area since 10 am, any help ?
Answers
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This means a problem with the coaxial cable
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.5 -
I'm In Ville St Laurent and Fizz internet is fine...2
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first of all this is a user forum so we are users like you if resetting the modem and checking the cables still do not solve the issue the you should contact tech support2
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RC,
Sorry,
Maybe, there is a breakdown in your area or a problem with your coaxial câble...
Please, contact the Fizz customer service by chat to know more about your unfonctinal internet connection.
Chat with Fizz is available from 8h00 to 21h00 each day.
First, connect you to your Fizz account.
Then types this adress:
https://fizz.ca/en/solutions
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.2 -
Hello RC,
Apologies for the encountered issue.
I have verified your modem and it appears as offline in our tools. Can you please unplug the modem from the power outlet and verify if the coaxial cable is tightly screwed in on both ends? Once done so, please do plug the modem in a different power outlet. I have verified the grid in your area and there are no registered issues that could affect you. A few more helpful tips can be found on the link Mike has provided along with the chat bubble if the issue will still not be solved.
Thank you for your understanding.
Have a good day.
Catalin3
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