1.8GB of my data used up even I stay home with perfect connection with WIFI in 1 day?
Answers
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It can be a problem with the GUI
Did you check your phone to see if there is any usage6 -
It's possible your phone is set to support weak wi-fi connections with data.
https://support.apple.com/en-ca/HT2052967 -
Hi Floni! Thanks for your question!
In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!
It's been a pleasure to assist you today! Have a great day!
Don't hesitate to mark my answer as the best!4 -
beware when of wtaching ''short video ''5
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You probably have wifi assist on. Even though your wifi is good it could still use data and videos take up a lot of data. Make sure the check your Data settings On your phone and see that you have everything how you want it to be2
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Check if you don't have check the option "wifi assistance" you can find it on a iPhone in the cellulair network in setting. This option switch on LTE when the wifi is too slow or doesn't respond well. In the same tab you should see you data usage for this period... Saddy you have to reset it every month. On Android it's probably different but you should have similar options.2
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Hi Floni,
I checked your account and I can see that you had one of our agents who offered you the details you needed.
If you still need us, feel free to contact us : https://fizz.ca/en/contact-us
Have a great day !
Corina1
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