I can't contact support
Bryan-Elliott
Posts: 1 ✭✭
I'm not able to modify or add a new credit card(because my card was hack, and I got a new one) into my account none of the solution provided work, and the chat buble to contact support simply doesn't appear. So I'm left with no way to renew my cell phone plan.
15
Answers
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This is how to add a new credit card
First you need to add a new credit card to your profile: My profile -> Payment methods -> Add a new payment method.
Then you need to modify the credit card associated with your plan. Go to My plans, choose the plan for which you want to modify the payment method, then click on Manage plan -> Payment method. Then choose the new card. Afterwards you can go to your profile and delete the old card.
If you reached maximum attempts to add a credit card you will need to reset it by the support
CHAT
Go to this page. https://fizz.ca/en/faq/what-payment-methods-can-i-use, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.6 -
Hello Byran,
You have 3 way to contact Fizz support:
1. Chat : Go to this page https://fizz.ca/en/contact-us
Search in the solution hub for any solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
2. Facebook : https://facebook.com/fizzca
3. Contact form : Log into your account, from he account panel go to My Profile then Contact Form
Have a good day5 -
Hello Bryan-Elliott,
As Fling suggested, please follow the steps he provided and if the situation persists, please contact our support department.
Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
Have a good one!
Nicolae Bogdan5 -
Bryant-Elliot,
Dis you follow Fling's instructions about how to change your payment method and associated it to each of your plan?
I hope your payment has been made and your plan will be reactivated very soon.4
This discussion has been closed.