why the charge is found in my credit card?
Enediel
Posts: 6 ✭✭
1-Just to make clear the fact that I need to jump over several pages to be able to ask you a question is something I do not like, apart of you not having a phone number.
2-Please explain why I found the following line in my credit card charges 05/26/2020 05/28/2020 FIZZ MONTREAL QC 4826 $5.75
Thank you
2-Please explain why I found the following line in my credit card charges 05/26/2020 05/28/2020 FIZZ MONTREAL QC 4826 $5.75
Thank you
12
Answers
-
Did you bought an addons?
This it seems to be 5$ + TX
Can you check under your transaction history?
To see a list of all your Fizz transactions:
1- Go to My Plans in your Fizz account.
2- If you have more than one plan, choose the plan you wish to see transactions for.
3- Scroll to the bottom of the usage summary and click on Transaction history.7 -
You add something to your plan? Check the detail before. If you need futher help check with Fizz via Facebook Messenger or via the website.7
-
Hi Enediel!
To answer question about billing contact Fizz directly cause we can't see your billing transaction on fizz!
You can contact directly on facebook about this situation under the name Fizz or you can click the green chat bubble available in your account dashboard!
It's been a pleasure to assist you today! Have a great day
Don't forget to mark my answer as the best answer! 7 -
I don't recall adding anything to my account. The only different that happened was recommending your services to somebody. Please revert the charges, my account didn't need anything additional before, nor now or in the future. If there was any reward use it on the next month payment and keep my credits in 0.
One more thing, any way to speak to somebody even when I don't know any of your phone numbers and you know mine?
Thank you.6 -
It seems like the referral bonus was used to pay for this month, so what appeared as additional charge was the remaining charge, I will take this as answer if no additional charge is added during this month.6
-
Enediel, just in case you don’t know, this is a community forum, not an fizz employee chat. We don’t have anybody’s phone number.
Take care4 -
Hello Enediel,
Checking your account I can see that you have received the referral bonus and the remaining amount was deducted from your credit card.
As Mike said the taxes were added and therefore the $5,75 charge.
You can check the FAQ https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends for additional information about this.
As for our contact methods, you can find them over the link https://fizz.ca/en/contact-us
Cheers!
Nicolae Bogdan2
This discussion has been closed.