where is the chat button??? I have looked everywhere

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Jennifer A. #22660
Jennifer A. #22660 Posts: 1 ✭✭
in About my account
I need help and it is impossible to find the chat button for help

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  • Fizzy
    Fizzy Posts: 10,896 ✭✭
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    Hi Jennifer,

    Here's how to contact Fizz support by chat, from 8 AM to 9 PM everyday:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/what-payment-methods-can-i-use
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 19,098 admin
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    Hello Jennifer,
    Regarding the chat bubble occurrence, you need to meet certain conditions to be able to see it on your device. You can find all the details available on this link: https://fizz.ca/en/contact-us. There is also a possibility that the number of requests will surpass our processing capability and the chat bubble will not be visible at some point in time. We're also trying to process all the requests as quickly as possible. When this happens, you also have the possibility to reach us in private via Facebook Messenger: https://facebook.com/fizzca. Don't forget that you can also check our Solution Hub (https://fizz.ca/en/solutions) where you can find a lot of useful information. So, no matter what the issue you might encounter, we've got you covered.
    You can post your question on this thread or open another one and our community members will also try to give you a hand.
    Have a nice day!
    Radu
  • Fizzy
    Fizzy Posts: 10,896 ✭✭
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    Thanks Whizz Radu for the tips!

    Fyi I just tried and it is working now. Opened a help page and the chat bubble appears.
  • Whizz
    Whizz Posts: 19,098 admin
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    Hi Fizzy,
    You're very welcome I'm glad to hear that. Anytime you need us! :)
    Enjoy your day!
    Radu
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Jennifer!
    Normally the chat button is in your account dashboard, FAQ, or contact-us section!
    Have a nice day :)
  • GBy_6B8OA
    GBy_6B8OA Posts: 503 ✭✭
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    Whizz gave you the good answer
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    You can choose your best answer :) Have a nice day
  • Sylvieb
    Sylvieb Posts: 1,617 ✭✭
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    hello, I hope your problem is solved. can you please choose your best answer.thank you and have a nice day
  • Ismail S. #23029
    Ismail S. #23029 Posts: 14 ✭✭
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    i have same issue
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
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    Me to I don’t find it
This discussion has been closed.

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