where is the chat button??? I have looked everywhere
Jennifer A. #22660
Posts: 1 ✭✭
I need help and it is impossible to find the chat button for help
14
Answers
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Hi Jennifer,
Here's how to contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/what-payment-methods-can-i-use
3- The green chat bubble should appear after a few seconds in the bottom right corner.3 -
Hello Jennifer,
Regarding the chat bubble occurrence, you need to meet certain conditions to be able to see it on your device. You can find all the details available on this link: https://fizz.ca/en/contact-us. There is also a possibility that the number of requests will surpass our processing capability and the chat bubble will not be visible at some point in time. We're also trying to process all the requests as quickly as possible. When this happens, you also have the possibility to reach us in private via Facebook Messenger: https://facebook.com/fizzca. Don't forget that you can also check our Solution Hub (https://fizz.ca/en/solutions) where you can find a lot of useful information. So, no matter what the issue you might encounter, we've got you covered.
You can post your question on this thread or open another one and our community members will also try to give you a hand.
Have a nice day!
Radu4 -
Thanks Whizz Radu for the tips!
Fyi I just tried and it is working now. Opened a help page and the chat bubble appears.3 -
Hi Fizzy,
You're very welcome I'm glad to hear that. Anytime you need us!
Enjoy your day!
Radu4 -
Hi Jennifer!
Normally the chat button is in your account dashboard, FAQ, or contact-us section!
Have a nice day 2 -
Whizz gave you the good answer1
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You can choose your best answer Have a nice day 0
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hello, I hope your problem is solved. can you please choose your best answer.thank you and have a nice day0
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i have same issue0
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Me to I don’t find it0
This discussion has been closed.