Why was my referral bonus cancelled?
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Yeti
Posts: 2 ✭✭
My friend got a SIM card with FIZZ and used my referral code.
The 35$ were in pending and today when i checked it was cancelled.
Why is it cancelled?
Thank you
The 35$ were in pending and today when i checked it was cancelled.
Why is it cancelled?
Thank you
21
Answers
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The 35$ are assigned only if the referral code was used for the plan activation.
Did you friend activated the plan with your referral code?
Did he paid two consecutive months?
However, the referral must be shown in your account, try to erase the cache or change the browser.
If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
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- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
- Click on this link: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends
- The green chat bubble should appear after a few seconds in the bottom right corner.
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Do not hesitate to mark this answer as the best6 -
Hi Yeti,
For how long was it pending?
Here what happened for me:
- 1st month: pending
- Around renewal: email saying it was applied, but amount completely disappears from my online account.
- A day or 2 later: amount reappears in my online account, under "total received" and "balance".
- Third payment cycle: amount used against Bill.6 -
The status of the bonus simply says:
"cancelled on 05.10.2020"
I had another referral longer ago that went through no problem.
Gonna try contacting chat
Thank you6 -
Hello Yeti,
I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to your situation.
If the situation persists or you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.
Have a nice day!
Nicolae Bogdan7
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