Why can't I add my credit card?
Dusan
Posts: 2 ✭✭
I am trying to open an account with Fizz but I cannot add my credit card. I needed to change my address to match that of my credit card statement - and I made sure that it is the same numerous times. I have never had a problem with any other online purchase/account etc. so I don't know why I am having this issue with Fizz
The biggest difference between my credit card billing address and actual address is the town they use. My credit card billing address uses "Ottawa" but my actual address states a suburb of Ottawa. I have made sure that everything matches, including the case, the street identifier (crescent vs cres.) but still nothing.
Has anyone else had a similar issue?
The biggest difference between my credit card billing address and actual address is the town they use. My credit card billing address uses "Ottawa" but my actual address states a suburb of Ottawa. I have made sure that everything matches, including the case, the street identifier (crescent vs cres.) but still nothing.
Has anyone else had a similar issue?
22
Answers
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You must contact the support, personally I never had this problem
here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
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- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
- The green chat bubble should appear after a few seconds in the bottom right corner.
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Do not hesitate to mark this answer as the best8 -
You are not out of the subscription area ?
This how to add a credit card correcfully.
First you need to add a new credit card to your profile: My profile -> Payment methods -> Add a new payment method.
Then you need to modify the credit card associated with your plan. Go to My plans, choose the plan for which you want to modify the payment method, then click on Manage plan -> Payment method. Then choose the new card. Afterwards you can go to your profile and delete the old card.7 -
Hello Dusan,
I've checked your account and I can see that our support department provided you a solution to have your credit card added into your account.
Have you tried the solution that they've provided you?
If you did and it came back, then I suggest you contact our support department once more time so that they can assist you again.
You can find the contact methods over the FAQ https://fizz.ca/en/contact-us
Cheers!
Nicolae Bogdan5 -
If your credit card Billing address reads Ottawa, Use Ottawa, and Make sure your Postal Code is Right ( that is how it gets to you) .. I live in "Ottawa" but it also know as Gloucester... It's the Postal Code that matters in Ottawa , and the greater Ottawa area... It has everything to do with the amalgamation of Ottawa, and there about to do it again with more suburbs this year I hear.
Just make sure there is no Identical Address in Ottawa (there shouldn't be) Use google maps with Ottawa and I bet you'll be looking at your house, or at least the next store neighbours.
Hope this helps6 -
Hi, is it working in the end? What did you do to make it work?3
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If the problem is resolved, could you please close the question.4
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Time to select a "Best Answer" to close this discussion.2
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Thanks all for responded. I ended up having to contact the support team once again and they directed the issue to their technical team. The solution was that my payment wasn't being accepted for unknown reasons on their end, and I assume they changed something in their system since it works now.2
This discussion has been closed.