Why can't I add my credit card?

Dusan Posts: 2 ✭✭
I am trying to open an account with Fizz but I cannot add my credit card. I needed to change my address to match that of my credit card statement - and I made sure that it is the same numerous times. I have never had a problem with any other online purchase/account etc. so I don't know why I am having this issue with Fizz
The biggest difference between my credit card billing address and actual address is the town they use. My credit card billing address uses "Ottawa" but my actual address states a suburb of Ottawa. I have made sure that everything matches, including the case, the street identifier (crescent vs cres.) but still nothing.
Has anyone else had a similar issue?


  • Nathan
    Nathan Posts: 477 ✭✭
    Hi, is it working in the end? What did you do to make it work?
  • AntonioMar
    AntonioMar Posts: 788 ✭✭
    If the problem is resolved, could you please close the question.
  • redhead
    redhead Posts: 818 ✭✭
    Time to select a "Best Answer" to close this discussion.
  • Dusan
    Dusan Posts: 2 ✭✭
    Thanks all for responded. I ended up having to contact the support team once again and they directed the issue to their technical team. The solution was that my payment wasn't being accepted for unknown reasons on their end, and I assume they changed something in their system since it works now.
This discussion has been closed.