My internet suddenly went down, what happened?
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Answers
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Try to restart your modem. To do it, unplug it and wait a few seconds.
Can you check the status of the leds?
If not, you can try to reset to original settings by pressing and holding for 20 seconds the small button at the back of your modem, with a pen or a paperclip.
If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
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- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
- The green chat bubble should appear after a few seconds in the bottom right corner.
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Do not hesitate to mark this answer as the best6 -
@Feng,
Follow Mike's recommendation, reboot your modem, wait 2 to 3 minutes till the light comes on. Sometimes the connection drops for a x reason, in my area St léonard is fine.
If the problem is still there, please contact customer service by chat or via Facebook https://www.facebook.com/messages/t/fizzca
Regards
Mo6 -
Mine work fine!5
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Hello Feng,
I'm truly sorry to hear about this!
I've just checked your account. I see that you've already reached us via private chat channel. A colleague of mine has informed you via the email associated with your account that currently there is an issue with your connection and our technicians are trying to resolve it in the shortest time possible. Thank you for your patience and understanding.
Have a good one and stay safe!
Radu4
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