Technicien

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Abdel M. #19077
Abdel M. #19077 Posts: 10 ✭✭
in Internet
Can you send me technician as fast as possible
For working my Internet
How many hours?
Because I find your service level low

Answers

  • Fling
    Fling Posts: 8,822 ✭✭
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    We are users, contact the support

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connected login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
     
    FACEBOOK
    You can also send a message via Facebook messenger https://facebook.com/fizzca and click send a message (this is a bit slower)
     P
    CONTACT FORM
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject is limited) and fill out the form and someone will email you back.
  • Fizzy
    Fizzy Posts: 11,006 ✭✭
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    Hi Abdel,
    For help, you can contact Fizz support during business hours (8 a.m. to 9 p.m. EST).
    https://fizz.ca/en/contact-us
    As per Fizz instructions, go on the help page pertaining to your issue, and then click on the chat bubble located in the lower right-hand corner.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Abdel,
    We are Fizz users like you.
    To ask for a technician,
    Please, join the Fizz support by chat from 8h00 to 21h00.
    First, connect you to your Fizz account.
    Click on this link:
    https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
    Wait 5 seconds to see the green bubble chat down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • Hugo_R
    Hugo_R Posts: 438 ✭✭
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    You can contact customer service via mensenger.
  • Whizz
    Whizz Posts: 19,475 admin
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    Hello Abdel,
    Checking your account I can see that you have contacted us and one of our representatives answered your question. Really sorry for the situation you experienced.
    If the situation is still present even after a solution was provided, I suggest you recontact us by chat following the FAQ https://fizz.ca/en/contact-us.
    Have a nice day.
    Nicolae Bogdan
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