Cannot add a new credit card?

andrei P. #19037
andrei P. #19037 Posts: 1 ✭✭
in Your Fizz Account
Hello,
I cannot add the new payment method, the site told me that I reached a maximum credit cards limit, please help,
Thank you,
Andrei Pupko,

Answers

  • Mike
    Mike Posts: 21,566 ✭✭
    Hi Andrei,
    This is a public fourm, please contact the support, to reset the limit and to erase your information

    - Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    - The business hours: every day from 8 a.m. to 9 p.m. (EST).
    - Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    andrei,
    I hope you have received and contact the Fizz support customer service.
    They will help you to add your new method of payment into your account.
  • Alberto H.
    Alberto H. Posts: 5 ✭✭
    Try to do it from profile > payment methods from an incognito browser
    If it still won't work you need to talk to them in my case it needed a case:
    1. Go here: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
    2. Make sure you're logged in
    3. Click on the chat bubble in the bottom left corner
    They'll be able to help you.
    Hope this helps!!!
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