Cannot add a new credit card?

andrei P. #19037

Hello,
I cannot add the new payment method, the site told me that I reached a maximum credit cards limit, please help,
Thank you,
Andrei Pupko,

Mike

Hi Andrei,
This is a public fourm, please contact the support, to reset the limit and to erase your information

- Go to this page https://fizz.ca/en/contact-us, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

Whizz

Hello Andrei,
I suggest you contact us by chat following the FAQ https://fizz.ca/en/contact-us, to provide you assistance for your situation encountered.
Please accept our sincere apologies for this situation.
Your post was also edited for your own safety.
Have a nice day.
Nicolae Bogdan

MichelP

andrei,
I hope you have received and contact the Fizz support customer service.
They will help you to add your new method of payment into your account.

Alberto H.

Try to do it from profile > payment methods from an incognito browser
If it still won't work you need to talk to them in my case it needed a case:
1. Go here: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
2. Make sure you're logged in
3. Click on the chat bubble in the bottom left corner
They'll be able to help you.
Hope this helps!!!