I never received my SIM card, I contacted the shipping company, they told me to contact Fizz, where
in My Mobile
I've ordered twice a SIM card, never received any of them, don't know who to contact to get a reimboursment or how to get a new one for free and the other one reimboursed. Texted the shipping company, told me they delivered it twice, but never received any of them! They told me to contact Fizz, but I have no idea whatsoever where or how to contact them.
9
Answers
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This how to contact the support
CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connected login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.7 -
Rose,
To get information about your sim card not received;
You need to contact the Fizz support by chat online.
This service is available from 8h00 to 21h00, each day.
First, connect you to your fizz account.
Then open a second window and types:
https://fizz.ca/en/faq/how-do-i-order-sim-card
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it. click on it.
Your chat session is beginning with Fizz.6 -
It's weird that your sim card wasn't delivered twice. Is it possible that you made a mistake in your shipping address?4
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Need a hand?
https://fizz.ca/en/contact-us1
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