Still no internet access. Can help?

Can you give us more information the led status for exemple
Please try to reboot the modem
Double check the coaxial cable
If nothing helps please contact contact the support
.
- Go to this page https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

Jean-Philippe,
Connect to your account, first.
Please, see this link to get help from Fizz:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
wait a few seconds until you see the green chat bubble down to the right of the page and when you see it, click on it.

Hi Jean-Philippe
Make sure all your wires are connected securely in the back of the modem. I would suggest unplugging and re-plugging in to make sure.
How many lights do you see on the modem?

Contact fizz