My data phone is not working?
Answers
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Start checking the apn configuration
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Reboot your phone
Validate that you still have data availableif you still have problem you should contact the support
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/what-are-fizz-network-settings-apn, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
5 - Go to this page https://fizz.ca/en/faq/what-are-fizz-network-settings-apn, if you are not connect login
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Hello Galo,
I will advice you to first restart you device and after that just take a look at APN configuration. You can find all the information here: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn5 -
make sure your apn is working fine.
Reconfigure it4 -
Galo,
Please,
try to turn off your phone and restart it.
And verify the APN settings on your phone.
See this link:
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn3 -
Hello Galo,
I'm really sorry to hear about it!
I've just checked your account and your line is activated. You also have some mobile data left in your monthly plan. Please follow the advise of our fellow community members. Restart your phone, verify if your mobile data is activated and check if the APN settings are entered correctly. You can also try a few more troubleshooting steps that you'll find on our dedicated FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet.
If the issue will still be present, I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca.
You can also open a Contact form from your account by going to My profile – Contact forms.
Have a good one!
Radu1
