Internet service down - Hull / Gatineau area?
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Melissa F. #12354
Posts: 1 ✭✭
Our home internet has been down all night. I have reset the modem by unplugging and waiting 30 seconds before plugging back in. I have also factory reset the modem. This also does not work. It shows the modem name when I try to connect by wifi but when I connect it says “ no internet”. Our bill is paid and not due for another payment for another 27 days. Help?
26
Answers
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I will advice you to contact directly the support by contact form, Facebook messanger or chat11
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Oui seulement le support pourra vous repondre
Contactez le support
Pour clavarder avec le support.
- Vous devez vous connecter à votre profil
- Aller sur un page des FAQs, tapez https://fizz.ca/fr/faq/resoudre-un-enjeu
- Attendez de voir la bulle verte de clavardage dans le coin droit inférieur de la page, environ 10 seconds.
- Cliquez sur l'icône lorsqu'elle visible.
Voici l'image
0 - Vous devez vous connecter à votre profil
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Only the support can help you out9
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Melissa,
Sorry, for this situation
The Network in your area have maybe some difficulties.
Please, contact the Fizz support by chat this morning (from 8h00 to 21h00) .
This link may help you to contact them:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it10 -
Contact Fizz Support as this is specific to your case
9 -
Hello Melissa,
I have checked your account and I can see that you've already contacted us and one of our agents provided your info about your situation. Please rest assured, the situation experienced, will be fixed shortly.
Have a nice day!
Nicolae Bogdan10 -
I’m in aylmer and it was fine here9
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Working okay in the plateau area. Hope you got it fixed!5
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Need a hand?
https://fizz.ca/en/contact-us1
This discussion has been closed.