Internet service down - Hull / Gatineau area?

Melissa F. #12354

Our home internet has been down all night. I have reset the modem by unplugging and waiting 30 seconds before plugging back in. I have also factory reset the modem. This also does not work. It shows the modem name when I try to connect by wifi but when I connect it says “ no internet”. Our bill is paid and not due for another payment for another 27 days. Help?

Olga P. #15146

I will advice you to contact directly the support by contact form, Facebook messanger or chat

sman

Oui seulement le support pourra vous repondre

Contactez le support

Pour clavarder avec le support.

1. Vous devez vous connecter à votre profil
   
2. Aller sur un page des FAQs, tapez https://fizz.ca/fr/faq/resoudre-un-enjeu
   
3. Attendez de voir la bulle verte de clavardage dans le coin droit inférieur de la page, environ 10 seconds.
4. Cliquez sur l'icône lorsqu'elle visible.

Voici l'image

sman

Only the support can help you out

MichelP

Melissa,
Sorry, for this situation
The Network in your area have maybe some difficulties.
Please, contact the Fizz support by chat this morning (from 8h00 to 21h00) .
This link may help you to contact them:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

Pascal L. 40582

Contact Fizz Support as this is specific to your case

Whizz

Hello Melissa,
I have checked your account and I can see that you've already contacted us and one of our agents provided your info about your situation. Please rest assured, the situation experienced, will be fixed shortly.
Have a nice day!
Nicolae Bogdan

Elaine A.

I’m in aylmer and it was fine here

blix

Working okay in the plateau area. Hope you got it fixed!

AntonioMar

Need a hand?
https://fizz.ca/en/contact-us