I can’t make calls?
Answers
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try to reboot your phone
Check if the operator, the name near the signal is Fizz
Did you renew your plan today?
Do you still have minutes, if you do not have the unlimited options
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
3 - Go to this page https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why, if you are not connect login
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I already try2
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Okay thanks2
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Hello lucy,
Apologies for the encountered issue.
Could you please try to enable airplane mode for 1 minute then turn it off and verify? If you are still not able to make calls, please go into your phone's settings -Carrier/Network Operator and disable automatic network search and connect to Fizz EXT for 3 minutes then switch back to verify. For a few more helpful tips, please take a look at:
https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
If the issue persists, please reach us directly by chat for further troubleshooting.
Thank you for your understanding.
Have a good day.
Catalin4
