(Gatineau) Is anyone having trouble with their internet this evening ?
Answers
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Which lights appear on your router?
Check that the coaxial cable is properly screwed into the modem.
Have you tried restarting your Wi-Fi modem?
- Unplug the power cable on your Wi-Fi modem.
- Make sure all the lights on the modem are off once you have unplugged it.
- Wait ten (10) seconds.
- Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.
14 -
Fizz support will open at 8 AM.
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/contact-us, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
12 - Go to this page https://fizz.ca/en/contact-us, if you are not connect login
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Erwan,
Have you tried to reset your modem?
It can solve the return of your internet connection.
Is it a failure in your area?13 -
Try unplugging power source, wait 15-30 seconds and plug back in.12
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Yes nothing is working this morning. I did reset the modem many times and for more than 30s. I am in Gatineau.12
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According to Fizz, https://fizz.ca/en/faq/status-services. Everything is fine now. Maybe there was an outage in your area yesterday. If still not working, contact Fizz support today.
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Yeah I'm having the same issue (in Gatineau). Reset power for 2min a few times and factory reset the modem. Looks like an outage12
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Same here! Also in Gatineau. I tried contacting Fizz on Messenger and on the chat, but 0 answer.11
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Same here. Hopefully this will be resolved quickly.12
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I am also having issues with home internet. Also in Aylmer (Gatineau) I had to log on through my phone to get help. I unplugged and re-plugged but no dice, still not working.11
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After 36 minutes on the chat, and having to restart everything like 4 times, someone from Fizz admits there is a problem with their network. It seems a team is currently working on that...we’ll see.11
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Hello Erwan,
I am sorry to hear that you are experiencing some issue with your connection. As I have checked the case on my end I can tell you that there is no incident reported in your area that would impact your services.
I kindly invite you to reboot your modem, after you check the cable, and test again. If the issue is still there please contact us by chat. I am sure that we will find a solution asap.
Also here you can find more tricks for troubleshooting in the meantime: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it .
Thanks for the understanding!
Have a good one!
-Bogdan7 -
Restart router7
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I did reboot the modem last night and still nothing. But however it seems to be working now !
Thanks y'all6 -
No problems for me in Cheval Blanc area5
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