Data usage not right, how to check?

My data usage is not calculated correctly, and how to solve this problem? I never had this problem before with Fido, and I found so expensive using Fizz! Am I wrong to use Fizz?

Answers

  • SW_Sk8
    SW_Sk8 Posts: 95 ✭✭
    Contact Fizz support
  • Benoit D. #9220
    Benoit D. #9220 Posts: 284 ✭✭
    Support fizz
  • Bozo
    Bozo Posts: 479 ✭✭
    First, check your phone usage, The data usage on your phone and what is on the website should match, or at least close.
    After, You should check with support as explained by Mike.
  • poker85
    poker85 Posts: 1,052 ✭✭
    Contact Fizz support ;)
  • Olga P. #15146
    Olga P. #15146 Posts: 719 ✭✭
    Check your phone counter and if the data is different from fizz counter, contact the support!
  • Nicolas_R
    Nicolas_R Posts: 35 ✭✭
    Yea contact the support. What is on the Fizz website is your most reliable info. it could be a bit different of what you see on your phone.
  • Alfio
    Alfio Posts: 398 ✭✭
    Check that the app updates are only done when you are on wifi, or better yet, allow only manual app updates.
This discussion has been closed.