Data usage not right, how to check?

Qian C. #11343

My data usage is not calculated correctly, and how to solve this problem? I never had this problem before with Fido, and I found so expensive using Fizz! Am I wrong to use Fizz?

Mike

Did you check your phone usage counter?

Are you using it on Fizz network?

You can contact the support too

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

• Go to this page https://fizz.ca/en/contact-us, if you are not connect login
  
• The business hours: every day from 8 a.m. to 9 p.m. (EST).
• Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

SW_Sk8

Contact Fizz support

MichelP

Sorry,
The better way to check your used data is:
You must check on your phone counter...
Or contact the Fizz support by chat from 8h00 to 21h00, each day:
https://fizz.ca/en/contact-us

Benoit D. #9220

Support fizz

Bozo

First, check your phone usage, The data usage on your phone and what is on the website should match, or at least close.
After, You should check with support as explained by Mike.

poker85

Contact Fizz support

Foxfleur

Depending on what model of phone you have, check that you're not allowing your phone to use data to compensate for a weak wifi signal when you think you're on wifi. The first thing is to check your phone's data use tracking internally, then make sure you've got all your settings on to disable background app refresh and wifi assist. Lastly, let me know if you need some data and I can send you some.

Olga P. #15146

Check your phone counter and if the data is different from fizz counter, contact the support!

Nicolas_R

Yea contact the support. What is on the Fizz website is your most reliable info. it could be a bit different of what you see on your phone.

Alfio

Check that the app updates are only done when you are on wifi, or better yet, allow only manual app updates.