Do not see payment method option in my plan
Marie-Claude T. #17089
Posts: 1 ✭✭
in My Mobile
Hello
I want to update the payment method for my plan as I have a new credit card. I am following your instructions, however I am not able see any ''payment method'' option when I click on my plan on your website. Can you help?
I want to update the payment method for my plan as I have a new credit card. I am following your instructions, however I am not able see any ''payment method'' option when I click on my plan on your website. Can you help?
18
Answers
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Try to reset the cache or to use a different browser
Today some users reported problems with google chrome3 -
Hello Marie-Claude,
It seems that your mobile number's transfer has not been completed fully. Could you please reach us by chat so we can discuss further? We will need a few private details regarding this matter. An FAQ on which you can reach us by chat would be such as:
https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
We will be waiting for your direct contact.
Have a good day.
Catalin3 -
Are you on mobile or on desktop? I would try both just to be sure.4
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Try another devicd7
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The Whizz answered, for sure he knows what he is saying.3
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Add a new credit card. Choose it. And delete old card.2
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Log out and back in. Maybe in a private browser window or with a different browser all together.1
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Yup, contact Fizz.0
This discussion has been closed.