Notification for Illigal download ?
I've got a message from Fizz about an Illigal download, it's talking about downloading some movie , but i've never been dowloading any kinda movie on anywebsite , does it mean maybe my wifi is hacked ? and what does thisnotice mean ?
thank you
Answers
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You need to contact the support for more explanation
CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
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It is probably a member of your family who has been dw some torrents. Do not worry, after 6 months, the letter is destroyed.7
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You have been caught downloading a copyright without permission, even if someone has stolen your wifi, for them ,it is you the only responsible .
I suggest you to install NordVpn8 -
@ Martin , the problem , ive no one of my familly living with us , only me and my wife , so im worried if my wifi is hacked , and even the support cant do anything about it
@ Martin2 , this is a quit bizzare cause i usualy not see or download movie , sometimes i stream on netflix , thats it , but i'll download vpn and change my wifi for sure3 -
Dont worry about it. it is just a warning to scare you but they cannot do anything about it. also it should tell you in the message what was downloaded so you can no what was downloaded.6
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I suggest you NordVpn , easy to use , not complicated.You will get many more advantages with it. Ex: unblock netflix country restrictions...1
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Hichem,
I would suggest you to contact the Fizz support for get explanation about this notitification.
Please, chat with Fizz team online (8h00 to 21h00).:
First, connect you online and access to your fizz account.
Then, types this adress:
https://fizz.ca/en/faq/resolving-issues
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.1 -
Use NordVpn2
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Too funny. Yourre caught2
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Hi, everybody is talking about getting a vpn but as I understand you don’t really need it. I download quite a lot of stuff on the internet and even don’t pay for a vpn. Of course make sure your wifi is secured, but I would not do anything more than that. Just don’t worry about it and continue about your day. Even if you receive 10 letters not any legal action have been taken in Quebec.
Hope this helped.3 -
The ISP is obligated to send you that notice but it most likely ends there. Perhaps you downloaded a torrent or used an app to stream TV/Movies that uses torrent such as popcorntime. If you are worried, just use a VPN to anonymize your IP.2
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Do not worry, nobody here is here to judge about anything. As many have mentioned, these emails have no legal value and any claims to reimburse or face legal proceedings is entirely without legal validity.
The CRTC agreed that Internet Service Providers can share the email address linked to an IP address (your home internet connection) but they cannot prove that YOU actually downloaded it. They can see that someone from your IP address connected to a public torrent network for a given file, but that's it. And nothing to accuse you (copyright infringement, etc.)
What can you do next?
If you did have a torrent download or seed: Ignore the email. You could in the future use a VPN service to hide your IP, or use Private Seeds.
If you did not have a torrent download/seed: maybe a neighbour is using your home Wifi network.
Step 1: Don't panic
Step 2: Re-read step 1
Step 3: Logon to your wifi router and see what devices are connected to your network. If you're not familiar with this, then skip to Step 4. This was meant to see if there where connected devices that you did not recognize
Step 4: Logon to your wifi router and change the Wifi password. Make it long and include upper/lower cases, numbers. The more difficult to make sense of the password, the more difficult it will be to hack. FORGET using your cats name, or your street name...
Step 5: Reboot Wifi router
Step 6: Go to each wifi device (phones, laptops, etc.) and re-connect to your wifi network using your new password.
If anyone was connecting to your wifi network, they will no longer have access.
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Thank you for taking the time and posting this question
In order to understand the reason why you received this message, I would advise you to verify the attachment(s) that came with it. We do not have access to this information as it's confidential and sent directly to the account holder.We are only the intermediary in these situations whose responsibility is to deliver these notices.
Unfortunately, there isn't any more info we can provide then the info you've already received.
Thank you for understanding,
Jay
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From the link in the screenshot: http://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/ca02920.html
What should I do if I receive a notice?
The Notice and Notice regime aims to discourage online infringement. Receiving a notice does not necessarily mean that you have in fact infringed copyright or that you will be sued for copyright infringement.
If you receive a notice, it must contain information that will help you understand the details of the allegation, including the date and time of the alleged conduct. For instance, you may receive a notice from a copyright owner alleging that you, or someone using your Internet address, have engaged in illegal downloading or illegally sharing a song or movie.
It is possible that the notice refers to acts that were undertaken by someone using your Internet connection without your knowledge. You may want to ensure that your home network is secured by a strong password to prevent others from using your Internet connection to engage in copyright infringement.4 -
Thief you are1
