Why no data and zero minutes to call when I cleary have an unlimited plan?

inga B.
inga B. Posts: 2 ✭✭
in Your Fizz Account
Hey, I have a plan of 2GB and unlimited calls and text, my 'manage' menu section shows that I'm 'on track', although it also shows i have zero data and zero minutes.
I used a 500mb 'perk' that I saw that I have, and seems like i finished my perk and the account hadn't gone back to normal.. wjat should i do?

Answers

  • Whizz
    Whizz Posts: 23,036 admin
    Hello inga,
    Apologies for the encountered issue.
    There seems to be a display issue regarding your mobile plan which may cause the services to not function properly. Due to this situation, I have created a ticket for our technical team to solve this topic in the quickest time possible. Once this will be solved, we will inform you by the e-mail address of your account.
    On a second note, please remove the photo from the post as it is revealing your private information.
    Thank you for your understanding.
    Have a good day.
    Catalin
  • inga B.
    inga B. Posts: 2 ✭✭
    Thank you? How do i remove the photo?
  • Felix D. #15236
    Felix D. #15236 Posts: 88 ✭✭
    You should be able to edit your post and erase the picture like any text.
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