Why no data and zero minutes to call when I cleary have an unlimited plan?

inga B.

Hey, I have a plan of 2GB and unlimited calls and text, my 'manage' menu section shows that I'm 'on track', although it also shows i have zero data and zero minutes.
I used a 500mb 'perk' that I saw that I have, and seems like i finished my perk and the account hadn't gone back to normal.. wjat should i do?

Whizz

Hello inga,
Apologies for the encountered issue.
There seems to be a display issue regarding your mobile plan which may cause the services to not function properly. Due to this situation, I have created a ticket for our technical team to solve this topic in the quickest time possible. Once this will be solved, we will inform you by the e-mail address of your account.
On a second note, please remove the photo from the post as it is revealing your private information.
Thank you for your understanding.
Have a good day.
Catalin

inga B.

Thank you? How do i remove the photo?

Felix D. #15236

You should be able to edit your post and erase the picture like any text.