why my Internet connection is not working after reconnecting it or reset it?

Alejandra I.
Alejandra I. Posts: 3 ✭✭
After turning the modem off/on and reset the modem I keep seeing "internet not available", how can I fix it?

Answers

  • hc0468
    hc0468 Posts: 168 ✭✭
    Flashing or blinking on the Downstream, Upstream, or Online lights means the modem is trying to establish a connection. Normally that finishes within a minute or so. If it remains in that state it is not normal and you should contact Fizz support.
  • Martin
    Martin Posts: 272 ✭✭
    Reset the modem/router
  • Support can check if you are connected on their end. If you are a hard reboot can help
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
    What lights are lit on the modem? Try doing the reset again. Hold it down about 10 seconds. If that doesn't work, contact support.
  • Martin
    Martin Posts: 272 ✭✭
    Maybe its your cable wire the problem.
  • Gualberto
    Gualberto Posts: 340 ✭✭
    Is it fixed ?
  • Alejandra I.
    Alejandra I. Posts: 3 ✭✭
    Yes, I received the technical assistance and the problem was the coaxial cable.
This discussion has been closed.