Only one ethernet port working after disabling wifi on Fizz modem, any help?

SC
SC Posts: 1 ✭✭
in Internet
Before disabling wifi on Fizz modem, all 4 ports are working. After disabling wifi by the option ''Residential Gateway function'' disabled, just one port is working. Please help me to get the other 3 ports work.

Answers

  • Alejandra D.
    Alejandra D. Posts: 272 ✭✭
    And if you re-enable it again ?
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
    Communicate with them by messenger, that’s what works best for me.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Please,
    Ask for support tomorrow by chat online 8h00 to 21h00.
    https://fizz.ca/en/faq/resolving-issues
  • Lucas A. #13141
    Lucas A. #13141 Posts: 354 ✭✭
    It’s not normal, try to contact the support via Messenger
  • Mike
    Mike Posts: 21,562 ✭✭
    It seems normal to me, your are transforming your router in a modem, therefore, you need to add a router that will take care of all your network.
    You disable also others functionality

    Take a look on the picture, for disable the wifi

    Under wireless, basic settings and disable for each frequence 2.4G and 5G
  • GBy_6B8OA
    GBy_6B8OA Posts: 503 ✭✭
    It's normal, your modem is on gateway mode to connect an other modem.
    https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz
    perhaps ask for support for how to disabled only wifi !!!
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
    If you put your modem into bridge mode then it's normal. If you just disabled WiFi then it is not. In the second case I would try doing a factory reset to see if that fixes the issue.
  • Tee
    Tee Posts: 13 ✭✭
    GBy is correct. Disabling residential gateway puts your modem in bridge mode and only 1 ethernet port can be used which then connects to your home router. Your home router is then repsonsible for providing more ethernet ports.
  • Thanh S.
    Thanh S. Posts: 360 ✭✭
    Have you been able to take care of it ?
  • hc0468
    hc0468 Posts: 168 ✭✭

    As mentioned, disabling the Residential Gateway function is NOT the way to disable just the wifi. It does disable wifi, but it also disables the router functions. At that point only one connection makes sense, and that is to connect it to a separate router which will handle multiple devices.

    If you just want to disable wifi, find that option in the wireless settings and disable as needed.

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