Only one ethernet port working after disabling wifi on Fizz modem, any help?

SC

Before disabling wifi on Fizz modem, all 4 ports are working. After disabling wifi by the option ''Residential Gateway function'' disabled, just one port is working. Please help me to get the other 3 ports work.

Alejandra D.

And if you re-enable it again ?

Beter

In the settings of the modem you can re-enable the ports one by one.

Nini G. #13860

Communicate with them by messenger, that’s what works best for me.

MichelP

Please,
Ask for support tomorrow by chat online 8h00 to 21h00.
https://fizz.ca/en/faq/resolving-issues

Lucas A. #13141

It’s not normal, try to contact the support via Messenger

Mike

It seems normal to me, your are transforming your router in a modem, therefore, you need to add a router that will take care of all your network.
You disable also others functionality

Take a look on the picture, for disable the wifi

Under wireless, basic settings and disable for each frequence 2.4G and 5G

GBy_6B8OA

It's normal, your modem is on gateway mode to connect an other modem.
https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz
perhaps ask for support for how to disabled only wifi !!!

Chris K. #7521

If you put your modem into bridge mode then it's normal. If you just disabled WiFi then it is not. In the second case I would try doing a factory reset to see if that fixes the issue.

Tee

GBy is correct. Disabling residential gateway puts your modem in bridge mode and only 1 ethernet port can be used which then connects to your home router. Your home router is then repsonsible for providing more ethernet ports.

Thanh S.

Have you been able to take care of it ?

hc0468

As mentioned, disabling the Residential Gateway function is NOT the way to disable just the wifi. It does disable wifi, but it also disables the router functions. At that point only one connection makes sense, and that is to connect it to a separate router which will handle multiple devices.

If you just want to disable wifi, find that option in the wireless settings and disable as needed.