My son’s phone is not working. He is not receiving calls or texts.

Joanne P. #16263 · January 2020

Please contact me for a solution to this problem. I’m already looking at other providers. He can’t even activate the buzzer to let anyone into his apartment

Samtou · January 2020

Does he has a plan with unlimited texts and calls? If not, he should add funds to the wallet. To do so you go to "manage my plan" and then "wallet". A texto costs 0,05$ and a minute of call-0,3$. If it doesn't help, maybe your phone is not compatible with Fizz. Anyway, contact them:
CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
Good luck!

Sean A. #12492 · January 2020

This is a community forum made up of users. You will need to contact support to get more help. To contact the support you need to go to this page https://fizz.ca/en/contact-us

Whizz · January 2020

Hi Joanne,
I am very sorry for the inconvenience. In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
Thank you very much for your understanding.
Have a good one!
-Bogdan