internet may not be available?

Yisroel G. #3951 · January 2020

When connecting my phone to my fizz router/modem it comes up a message "internet may not be available"

Mike · January 2020

You can try to reboot the phone
If it does not work forget the wifi and re insert
If none of this is helping
Reset the network settings

Alejandra D. · January 2020

Is internet working with another device ?
Unplug replug modem.

MichelP · January 2020

Try to reboot your phone.
If it's not working.
Chat with fizz support from 8h00 to 21h00 today.
https://fizz.ca/en/solutions

sman · January 2020

If nothing helps contact the support

Go to a faq page, for example this onehttps://fizz.ca/en/solutions
, you must be connected
The business hours: every day from 8 a.m. to 9 p.m. (EST).
In 5 minuts you must see a bubble icon at the bottom right of the browser
Click on the icon to chat with support. If the icon does not appear, be sure that you do not have an addblocker or disable scripting, try a different browser.

Louis-Phillippe B. #15785 · January 2020

Do you have any other phone to test this with? If it happens only on 1 phone, the issue might be with the setup of this unit.

Chris K. #7521 · January 2020

Is it only on your phone, or does WiFi not work on any device? What about connecting with a wire. The more information that you can provide on what you already tried the better we can help.

Alejandra D. · January 2020

We would like to hear back from you.

Oleg S. #15841 · January 2020

I had the same issue, just few minutes ago, while connecting the Modem for the first time, all I did was to unplug the Modem and plug it back.
After these steps I was able to connect to the Wifi and follow the steps to setup the Wifi Network name and change for the password you want.
Hope this helps.