my home address has no wire connection, who should I contact?

Hi, which wire connection was he referring to? meaning your friend have no coaxial entry?

The technician must install the coaxial cable

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

 

• Go to this page https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address, if you are not connect login
  
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The technician that came to his house is a Vidéotron technician. He’s supposed to be able to install everything and to make the cable connection work. I would contact Fizz’s client service with this. You can contact them on Messenger

Yes the technician should do everything from A to Z. He IS the videotron guy normally.