my home address has no wire connection, who should I contact?

lihong

I just applied the internet for my friend. but the technician went his home and said he need to contact videotron to get the wire connection. which telephone number should we contact to ?

Sandra M. #15778

Hi, which wire connection was he referring to? meaning your friend have no coaxial entry?

Chris K. #7521

I was wondering the same thing for my parents. Do they need to sign up for Videotron service first, then switch to Fizz?

Mike

The technician must install the coaxial cable

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

 

• Go to this page https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address, if you are not connect login
  
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Takion

it is the job of the technician to install the coax in your house

Lucas A. #13141

The technician that came to his house is a Vidéotron technician. He’s supposed to be able to install everything and to make the cable connection work. I would contact Fizz’s client service with this. You can contact them on Messenger

Whizz

Hi @Lihong,
I'm truly sorry to hear about your friend's experience. As @Takion and @Lucas mentioned, it's the technician that is supposed to install the cable connection if there isn't one. Please contact us so we can assist you.
Thanks,
Jay

Jimmy N. #14505

Yes the technician should do everything from A to Z. He IS the videotron guy normally.

Nini G. #13860

Not normal! I guess your friend had a bad experience with a lazy technician.