billing issue?
Answers
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How to check the status of your SIM card delivery
- Go to My profile in your account.
- Scroll and click on Order history, here you can see the status of all your Fizz orders.
- Go to See details of your order
- In the order details, go to the shipping number to track your delivery
- In the carrier website you can see the details of your delivery
After doing that and with the information of your order, contact the support for this situation
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
7 -
Kimia,
You must contact the support for help and ask for refund for your second sim card not received.
Chat with them (from 8h00 to 21h00).
https://fizz.ca/en/faq/resolving-issues
A green chat bubble will appear down to the right of the page.
When you see it, click on it.
Your chat session is on with them.7 -
Hello Kimia,
Apologies for the unpleasant experience.
I have refunded you $11.5 for one of the two sim cards you did not receive and it should be visible in My plans- Transaction history of your current mobile number and on your card in the next few business days.
If you still wish to purchase a second one you can do so from My account- Overview- Get started- Mobile- Order new sim. For more about this, please also check:
https://fizz.ca/en/faq/how-do-i-order-sim-card
Have a good day and Happy New Year!
Catalin7 -
Contactez Fizz by chat or messenger.....7
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Great service from Fizz !!6
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Hello Kimia,
Whizz Catalin refunded you. Please select a best answer and close the question.4 -
Please close the discussion3
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Please close the discussion3
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Communicate with them by messenger, that’s what works best for me.1
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I see that Fizz responded and that the issue is resolved. Please close this message.1
