billing issue?

Kimia · January 2020

I've ordered two SIM cards a few weeks back and a total amount of 23$ was taken out of my bank account but i have received only ONE of them. i waited up until now because i thought maybe for some reason it got delayed. please follow up on this. i want my refund!! thank you.

Fling · January 2020

How to check the status of your SIM card delivery

Go to My profile in your account.
Scroll and click on Order history, here you can see the status of all your Fizz orders.
Go to See details of your order
In the order details, go to the shipping number to track your delivery
In the carrier website you can see the details of your delivery

After doing that and with the information of your order, contact the support for this situation

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

MichelP · January 2020

Kimia,
You must contact the support for help and ask for refund for your second sim card not received.
Chat with them (from 8h00 to 21h00).
https://fizz.ca/en/faq/resolving-issues
A green chat bubble will appear down to the right of the page.
When you see it, click on it.
Your chat session is on with them.

Whizz · January 2020

Hello Kimia,
Apologies for the unpleasant experience.
I have refunded you $11.5 for one of the two sim cards you did not receive and it should be visible in My plans- Transaction history of your current mobile number and on your card in the next few business days.
If you still wish to purchase a second one you can do so from My account- Overview- Get started- Mobile- Order new sim. For more about this, please also check:
https://fizz.ca/en/faq/how-do-i-order-sim-card
Have a good day and Happy New Year!
Catalin