not able to change plan
Answers
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Contact the support, since you cannot change only 48 hours prior the renewal.
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to any help page, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
9 - Go to any help page, if you are not connect login
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Did you try to change your plan in order to keep the stabilization prices but were unable to do so before deadline?9
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You cannot make changes to your plan 48 hours before the billing date. That is why you could not make a change on the due date, and why any change you make now will apply to the next month.8
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Naresh, 48 hours before the due date, you can't change your plan. You'll be able to change it at the beginning of the next month. It will be effective after the payment of the next month.6
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When changing a plan, it has to be at least 48 hours before the next billing cycle2
